How to Achieve Level 5 Maturity for QA and Testing Process

This article explains what are CMM levels and how to achieve these CMM levels for QA processes, explained with best examples.

For any process whether it is a QA process, development process or any non-technical process, there are levels of its maturity. By levels of maturity we mean that the level of formality and processes improvement, like ad-hoc processes – to formally defined steps – to managed result metrics – to optimization of the processes.

CMM (Capability Maturity Model) is process based model which is used to assess the maturity of an organization for different domains. Although this model is normally termed as the software development model but eventually it was used for other processes as well like QA and testing.

It has 5 different levels of maturity from 1 to 5. As we go towards level 5 from 1, variability and inconsistency reduces. Below are the details of 5 levels. Here we will go through the 5 CMM levels with respect to QA process and what all output/result is expected for each level to mature a QA/testing process and reach up to level 5.

Level 1 – Ad-Hoc: Unplanned, unsystematic, and inconsistent

As the word ‘Ad-Hoc’ states: unplanned, unprepared, at this level significance is not given to planning, following processes, guidelines and standards. There is no standardized & consistent way of doing any task. The only thing which is important at this level is meeting the timelines, irrespective of the quality of the end product and deliverables.

As there are no pre-defined standards and processes, same task is done in different ways by different people.

And this becomes even more unsystematic and inconsistent if same task is done differently next time.

Example -
QA – The example would be that in an organization although QA is 1 of the phases in a product life cycle but there are not any standard & no process defined, no templates for QA deliverables like plan, strategy, scenarios, and cases are standardized. Even if these are documented then all team members have their own way of doing it and not consistent at all.

Level 2 – Control: initiate defining processes at high level:

Solution to the problem which we saw at Level 1 of unavailability of QA processes, methodology & standards would be to have all these in place. The standards and processes are not only finalized but also are well documented, so that those can be re-used by any one for similar task.

Example -
QA – Define overall QA process and methodology for different types of testing like functional, data, performance etc. Define the role of a QA engineer in project’s life cycle and prepare templates for deliverables in each phase. Not only define and prepare rather share within team

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